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NIGHT AUDIT

HOTEL DONALDSON

At The Hotel Donaldson, we have dedicated our efforts to creating memorable experiences for our guests and teammates by celebrating our community’s visual, culinary, literary, and performing arts. How lucky are we that we get to do what we love? 

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We seek service-minded, talented, and innovative individuals who can help us continue to offer our high standard of quality service. If you find enjoyment in sharing your knowledge and your positive people skills with others in order to create quality experiences for our guests, we encourage you to apply. 

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Hotel Donaldson offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all. 

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Additionally, The Hotel Donaldson offers competitive compensation, benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. 

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Reports to The Hotel Donaldson Hotel Manager as part of the hotel team tasked with ensuring an exceptional guest experience while upholding The Hotel Donaldson’s Mission and Shared Values. This role has a primary emphasis on providing a highly professional, efficient and motivated guest service experience in a unique boutique hotel setting. In addition to general guest service responsibilities, the night audit is also responsible for reconciling the day's transactions. 

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Duties and Responsibilities 

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Excellence in Service 

  •  Ensuring the exceptional lodging experience of the Hotel Donaldson Guest through genuine professionalism. 

  • With confidence in a friendly and efficient manner, check in and out hotel guests 

  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. 

  • Display knowledge and passion for story and vision of Hotel Donaldson and surrounding community. 

  • Provide valet service in a responsible and timely fashion. 

  • Respond to guests’ concerns with respect and care with an intention to resolve in order to meet the needs of the guest 

 

Operational 

  • Complete Shift Checklist and duties as assigned by manager as a minimum expectation 

  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions. 

  • Complete Opera End of Day process reconciling the day’s activities 

  • Monitor online booking systems, filling reservation requests, & blocking off dates as needed. 

  • Continuously read and respond to hotel email in a prompt manner. 

  • Maintain Hotel Donaldson high expectation of aesthetics including public spaces and hotel guest suites 

  • In cooperation with housekeeping team, assist in completion of hotel laundry service. 

  • Follow the established process for communicating maintenance issues with Facilities Management. 

  • Perform hourly walk-through of entire property as a part of guest safety and security policy 

 

Qualifications 

  • Demonstrates honesty, integrity and respect in all interpersonal relationships 

  • Strong critical thinking skills and problem-solving capabilities 

  • Excellent communication (oral and written) and listening skills with a strong guest focus. 

  • Flexible and adaptable to change with the ability to work in a fast-paced, high pressure environment. 

  • Internally motivated and detail oriented 

  • Have passion and positive attitude with a drive for learning and sharing knowledge with others 

  • Effective time management and organizational skills with results driven focus 

  • Awareness to anticipate and deliver guests’ needs 

  • Maintain professionalism in all interactions with guests and teammates, while still being friendly & personable 

  • Valid driver’s license with clean driving record

  • Weight Requirements: 20 – 45 pounds for push/pull and lifting. 

 

Education 

  • High school or equivalent 

  • Preferred proficiency in computer operations including word, excel and outlook 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

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